Privacy Policy

Last updated: August 2025 V2

At Task-Me Virtual Assistants, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and store your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our services or visiting our website, you consent to the collection, use, and sharing of your personal information as described in this policy.

1. What Personal Information We Collect 

We may collect the following types of personal information:

• Your name, contact details (email address, phone number, business address)
• Business information relevant to the services we provide.
• Billing or payment information
• Details about how you interact with our website or emails.
• Any information you provide to us voluntarily (e.g., through contact forms, discovery calls, or email).
• We only collect information that is reasonably necessary for our work as Virtual Assistants.

2. How We Collect Personal Information 

We collect personal information directly from you when you:

• Contact us via our website, email, phone, or social media.
• Engage us for Virtual Assistant services.
• Fill in our forms (e.g., New Client Form)
• Participate in consultations or discovery calls.
• Subscribe to newsletters or updates (if applicable)
• We may also collect technical data through cookies and analytics tools when you visit our website. We may occasionally receive information from third-party sources (e.g., referral platforms or directory listings). When this occurs, we will notify you and ensure that your information is managed in accordance with this policy and applicable laws.

3. Why We Collect Your Information 

We collect and use your personal information to:

• Provide Virtual Assistant services tailored to your needs.
• Communicate with you professionally.
• Manage billing, payments, and service agreements.
• Improve our services and your website experience.
• Comply with our legal and contractual obligations.

4. Financial Data and Third-Party Processors 

We may collect payment or financial details to process transactions. However, we use secure third-party payment providers (such as Stripe or PayPal), and your payment details are not stored on our systems. Please refer to their privacy policies for more information.  We may also disclose your information to trusted third-party service providers (e.g., accounting software, CRM systems, time-tracking tools) strictly for business operations and service delivery. Some of these providers may store data in countries such as the USA or the EU. We take reasonable steps to ensure these services comply with privacy standards equivalent to those under Australian law.

5. Sensitive Information 

We do not knowingly collect sensitive personal information (such as health data, racial or ethnic origin, or criminal records). If this type of information is provided to us, it will only be used for its intended purpose with your explicit consent or as required by law.

6. Storage and Security of Your Data 

We take all reasonable steps to protect your personal information from unauthorised access, misuse, interference, or disclosure. Your information is stored using secure, password-protected systems, encrypted cloud platforms, and access controls limited to authorised personnel. If we no longer need your information, we will securely delete or de-identify it.

7. Data Retention 

We retain personal information only as long as necessary to deliver our services or meet legal obligations. You may request data deletion at any time. We will honour such requests unless retention is required by law or contract.

8. Accessing and Updating Your Information 

You have the right to:

• Access the personal information we hold about you.
• Request corrections or updates to inaccurate data.
• Request deletion of your personal information (subject to legal obligations).
• Withdraw consent to use your data (note this may limit your ability to access our services).

To make a request, contact us at admin@task-me.com.au. We aim to respond within 30 days. Requests are free, though an administrative fee may apply for copies of records.

9. Use of Cookies and Analytics 

Our website may use cookies and similar tracking technologies to:

• Enhance website performance and user experience.
• Analyse visitor behaviour (e.g., page views, time on site)
• Deliver relevant content and services.

You may disable cookies in your browser settings. Disabling cookies may affect some website functionality. We may also use third-party analytics services (e.g., Google Analytics) that collect anonymised website usage data. For more on their practices, refer to Google’s Privacy Policy.

10. Marketing Communications

You may unsubscribe from our email or marketing communications at any time by following the opt-out instructions in the email or contacting us directly.

11. Social Media and External Links

If you interact with us via platforms such as Facebook, Instagram, or LinkedIn, we may collect limited profile information (e.g., name, email, location), depending on your privacy settings. Our website may include links to third-party websites. We are not responsible for their content or privacy practices and recommend reviewing their privacy policies before providing personal information.

12. International Data Transfer

Some of our service providers may store or process data in countries outside Australia. By using our services, you consent to this transfer. We ensure these providers use secure, industry-standard protections for your data.

13. Children’s Data

We do not knowingly collect data from individuals under 16. If we become aware of such data being collected, we will promptly delete it.

14. Your Rights You may contact us to:

• Access or correct your personal information.
• Withdraw consent or restrict processing.
• Request deletion or a copy of your data.
• Object to the use of your data for marketing purposes
• We may require identity verification before taking any action.

15. Changes to This Privacy Policy

We may update this policy to reflect changes to our practices or legal obligations. The updated version will always be available on our website with the latest revision date.

16. Complaints

If you believe we have breached your privacy rights, please contact us first. If we cannot resolve your concerns, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

17. Contact: 

Naomi Hughes - Founder – Task-Me Virtual Assistants
Ph: 1300 TASK ME | 1300 827 563E: naomi@task-me.com.au  

By using our services or website, you agree to the terms outlined in this Privacy Policy.